policies


Payment

I accept PayPal and all major debit and credit cards from customers in every country.

 

Shipping

All orders are sent via Australia Post with tracked shipping.
You will receive your tracking number with the shipping confirmation email.

Black Peach is not responsible for stolen/lost items in shipment.
International customers are responsible for all customs fees, taxes and duties in their own country.

If your item has not arrived in the estimated delivery time please contact us, external factors such as defective postage service, weather etc are out of our control. We will calmly work out a solution with you if something goes wrong.

 

Refunds & Exchanges

Exchanges will be made if:
• The wrong product was sent.
• The product was damaged or faulty - with proof the packaging wasn't damaged by the postal service themselves. (If so please contact your local Postal Office and report it.)


If the post office returns your package to us because nobody claimed it, or you have given us the wrong address, you will have to wait until the package comes back to us and then:
• If you still want to receive your order, you will cover the shipping cost for us to send it again.
• If you don't want your order anymore we will refund the cost of the product(s) only, not the shipping cost.

 

Adult Toys

Adult Toys are for customers 18 years old or over.